Service Operation 1 of 3: What do you need to know?

Nov - 12
2018

Service Operation 1 of 3: What do you need to know?

Service Operation is where the value of the Service is actually seen by customersThe Service Operation involves Communication between Data Centre shifts, Communication related to changes, Performance reporting, Routine operational communication etc.Communication, however, is not just important for Service Operation. Communication is important for all the phases of ITIL. All communication must have an intended purpose or resultant action.Communication should not take place without a clear audience.
  • Service Operation is where the value of the Service is actually seen by customers
  • The Service Operation involves Communication between Data Centre shifts, Communication related to changes, Performance reporting, Routine operational communication etc.
  • Communication, however, is not just important for Service Operation. Communication is important for all the phases of ITIL. All communication must have an intended purpose or resultant action.Communication should not take place without a clear audience.

Leave a Reply

Your email address will not be published. Required fields are marked *

Open chat