There are 3 processes under continual Service Improvement. They are the Service Measurement, Service Reporting, and the 7 Step Improvement Process […]
Service Operation is where the value of the Service is actually seen by customersThe Service Operation involves Communication between Data Centre shifts, Communication […]
There are 5 processes underService Operation. They are Event Management, Incident Management, Problem Management, Access Management and Request Fulfilllment Management. There are 4 […]
We saw abut the 5 processes underService Operation. There are also 4 functions (and 2 sub-functions) underService Operation. They are […]
Of 7 processes underService Transition, 3 are covered in the Foundation Exam Sylllabus. They are Change Management, Service Asset and Configuration Management […]